What is your Customer Onboarding Maturity Score?
Take the survey and find out!
Customer onboarding is the first step in delivering customer delight!
Discover your current customer onboarding maturity score and uncover useful insights into your key strengths and opportunities for improvement.
- Take this free 5-minute survey
- Benchmark yourself against world's best practices
- Receive your actionable, personalised scorecard instantly
How to delight your customers through onboarding
Talk to one of our onboarding consultants today to learn more.
You’ll be scored against the following key areas to set you off on your customer onboarding journey!
Value Orientation
Are teams able to articulate value? Do you measure ROI/value?
Check how value-focused you are as a company. Have your customers see value quickly, and reduce churn for your business.
CX & Delivery
Are you listening to your customers? Do you set expectations and sign off on them with customers? What's your customer effort score?
Assess your focus on customer experience and delivery.
Adaptability & Organization
Are your teams adaptive to customers' needs? Do you have the right implementation partners?
Evaluate adaptiveness of your onboarding methodology and measure your teams' readiness to handle customer onboarding.
Manageability & Productivity
Do you audit compliance with playbooks? Are you able to capture and track metrics?
Assess your project management strategies and plans. Track the right onboarding KPIs.